Five Guys

Reviews about Five Guys

• 2 / 5

  By Shawn Khameneh
  I hope the management reads these...
  
  I sat and watched as whoever looked to be in charge fumbled with the soda machine while the rest of the staff stopped finishing orders. So the old man ahead of me, his burgers sat at their prep table for 10 minutes. He returns and suddenly the staff pick up their pace. I watched mine sit long enough that I ask the guy (the one in charge, mind you) if it's still hot, he chuckles with a "yeah" and carries on without even a pause. My burger was just warm enough to eat, but it's still disappointing I paid $13 for a burger that's just good enough not to ask for it remade. What kind of service doesn't make sure the customer is happy? I mean c'mon, these burgers aren't cheap.
  
  I still feel bad for the guy ahead of me, there's no way his burgers were served hot.
  September 11, 2016